We’ve recently been recognized as a Great Place to Work® with 97% of our colleagues answering ‘yes’ when asked ‘Taking everything into account, do you consider mindit.io a great place to work?’
We also had a 92% average positive response rate to all the questions our teammates were asked, but the survey conducted by Great Place to Work® revealed something even more exciting!
As part of the same survey, mindit.io achieved an 84 NPS (Net Promoter Score) which means that our people enjoy being a part of our common journey of growth, constant learning, and great impact.
The NPS® is often regarded as the gold standard for customer experience metrics, which is why we are so proud and excited to share this wonderful accomplishment with you all.
It was first developed in 2003 by Bain and Company, it’s now used by millions of businesses to measure and track how they’re perceived by their customers. This benchmark measures customer perception based on one simple question, which people can answer with a score ranging from -100 to +100:
People answer on a scale from 1 to 10 and the score is calculated as the difference between the percentage of Promoters (those who give marks of 9 and 10) and the percentage of detractors (who give marks lower than or equal to 6). When referring to employees, not customers, this benchmark is called eNPS (employee Net Promoter Score).
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