The banking sector is one of the most competitive industries in our modern-day society, and to attract as many customers as possible, banks know that time is of the essence.
Innovative digital banking and fintech products and services are being released monthly to consolidate a company's client base while attracting new business.
Our partner is one of the leading banks in Central and Eastern Europe (CEE), with more than 45,000 employees and serving 14+ million customers.
They needed to shorten the release time for credit and debit cards as their customers' requests for these products grew. To keep their competitive advantage and to be able to offer fast services to their growing customer base, they reached out to mindit.io to create custom software solutions that will cut the long waiting time for credit and debit cards to be issued.
From a couple of days, we managed to cut that time to a matter of minutes by creating an orchestrated flow and a couple of services that automated the processes between the command sent by the operator, with the necessary data, and the activation of the card and PIN. All this was done while including the governance particularities of each type of card – debit and credit.
Credit cards have even more particularities than regular debit cards, so we identified the need to interact with various other systems, which led to additional services being developed.
All other applications are now easily integrated with the flow through this automated setup, including legacy applications. Our partner is already using the custom software solution by mindit.io, and their customers are receiving their credit and debit cards without the usual waiting times they were previously accustomed to.
Read the full story about the custom software solution developed by mindit.io right here.
Are you interested in developing custom software solutions for your business? Drop us a line right here, and let's meet!