Our support teams consist of support engineers, developers, and team managers who supervise a process in which time and communication are essential. Besides efficiency, we constantly focus on learning about your business so that you can enjoy a perfect mix between technical skills and business knowledge.
What we enable with the dedicated support team:
Different Support Levels:
Level 1: First line of support focused on providing quick solutions (from the knowledge base) or identifying the customer’s issue by analyzing the symptoms and figuring out the underlying problem.
Level 2: Offered by more experienced support engineers which are able to provide known solutions related to more complex issues.
Level 3: The back-end team responsible for dealing with the difficult and advanced problems. Quite often, skilled developers are offering this support level.
Guaranteed SLAs
Flexible availability plans, ranging from 8/5 to 24/7
Highly-skilled support engineers with domain knowledge
Scalable support teams, responding to the business context
Work with a Gold Microsoft Partner
Being a Microsoft Gold Partner on Data Analytics, Silver on Cloud and a Microsoft Silver Application Partner gives us access to product information, allowing us to take advantage of the latest technology solutions and provide our customers with the experience and technology needed to develop first-class software solutions.
We have been working with mindit.io to develop our mobile technologies demo portfolio, consisting of more than ten applications, both Android and iOS. In the few years that we have collaborated, the mindit.io team has virtually become part of ours. They have been passionate, hardworking, and genuinely dedicated to delivering according to our very high standards. For us, mindit.io has been way more than a supplier of services. They have been a partner.
Product Manager, Telecom
I had the opportunity to work with Mindit on several projects for more than 2 years. The people were innovative, creative, self-motivated and able to deliver and overcome any challenge that we faced. When signing up with Mindit you don’t only get a committed partner but also a real extension of your team. Mindit fits perfectly with aggressive deadlines and high quality standards and they always provided added value. You can see real people with high technical acumen taking care of your applications.
Infrastructure Manager, Major Retail Company
Professionalism in approach, delivery focused with the ability to understand processes and flows, both functional and technical. A trustworthy partner for any company.
Head of Global Corporate Applications, Major Retail Enterprise
Excellent progress is being made under challenging conditions, and the team is dedicated, responsible, and committed to our goals. The roadmap for 2022 will be substantial and complex, but we are in a fantastic position to have more impact and bring value to the business sectors.
Russell Deaney, Global IT Corporate Applications Manager
