Dedicated Support Teams

Our support teams consist of support engineers, developers, and team managers who supervise a process in which time and communication are essential. Besides efficiency, we constantly focus on learning about your business so that you can enjoy a perfect mix between technical skills and business knowledge.

What we enable with the dedicated support team:

Different Support Levels:

  • Level 1: First line of support focused on providing quick solutions (from the knowledge base) or identifying the customer’s issue by analyzing the symptoms and figuring out the underlying problem.
  • Level 2: Offered by more experienced support engineers which are able to provide known solutions related to more complex issues.
  • Level 3: The back-end team responsible for dealing with the difficult and advanced problems. Quite often, skilled developers are offering this support level.
  • Guaranteed SLAs
  • Flexible availability plans, ranging from 8/5 to 24/7
  • Highly-skilled support engineers with domain knowledge
  • Scalable support teams, responding to the business context

Work with a Gold Microsoft Partner

Being a Microsoft Gold Partner on Data Analytics, Silver on Cloud and a Microsoft Silver Application Partner gives us access to product information, allowing us to take advantage of the latest technology solutions and provide our customers with the experience and technology needed to develop first-class software solutions.

Our success stories’s work has streamlined company operations, resulting in savings. Their communicative and responsive approach ensures a smooth collaboration. They set realistic expectations and are honest with their capabilities. Ultimately, they’ve exceeded the client’s expectations.
Tim McConnehey
CEO, Izzard Ink
They deliver on-point results while maintaining an agreeable relationship with us.
Federico Marmori CTO, Swisscom (Schweiz) Health Department
Their resources are working well within our squads.
Peter Amrhyn CTO, Swisscom Trust Services AG
They are always ambitious to deliver the best possible solution.
Plant-Based Dev Product Company
Well executed customized software for automation, language processing, and machine learning. We have had a great experience with mindit for the past year. They have taken over much of our software development needs and automation. We have saved a few FTE and documented all of our processes to be consistent. We now have best in class royalty software system and publishing AI.
Tim McConnehey CEO, Izzard Ink

Talk to the team

Contact is a proud TIBCO partner. Read the story of a complex Integration Platform migration in the Banking Industry