Dedicated Support Teams

Our support teams consist of support engineers, developers, and team managers who supervise a process in which time and communication are essential. Besides efficiency, we constantly focus on learning about your business so that you can enjoy a perfect mix between technical skills and business knowledge.

What we enable with the dedicated support team:

Different Support Levels:

  • Level 1: First line of support focused on providing quick solutions (from the knowledge base) or identifying the customer’s issue by analyzing the symptoms and figuring out the underlying problem.
  • Level 2: Offered by more experienced support engineers which are able to provide known solutions related to more complex issues.
  • Level 3: The back-end team responsible for dealing with the difficult and advanced problems. Quite often, skilled developers are offering this support level.
  • Guaranteed SLAs
  • Flexible availability plans, ranging from 8/5 to 24/7
  • Highly-skilled support engineers with domain knowledge
  • Scalable support teams, responding to the business context

Our success stories

Talk to the team

Contact is a proud TIBCO partner. Read the story of a complex Integration Platform migration in the Banking Industry