Dedicated Support Teams

Our support teams consist of support engineers, developers, and team managers who supervise a process in which time and communication are essential. Besides efficiency, we constantly focus on learning about your business so that you can enjoy a perfect mix between technical skills and business knowledge.

What we enable with the dedicated support team:

Different Support Levels:

  • Level 1: First line of support focused on providing quick solutions (from the knowledge base) or identifying the customer’s issue by analyzing the symptoms and figuring out the underlying problem.
  • Level 2: Offered by more experienced support engineers which are able to provide known solutions related to more complex issues.
  • Level 3: The back-end team responsible for dealing with the difficult and advanced problems. Quite often, skilled developers are offering this support level.
  • Guaranteed SLAs
  • Flexible availability plans, ranging from 8/5 to 24/7
  • Highly-skilled support engineers with domain knowledge
  • Scalable support teams, responding to the business context

Work with a Gold Microsoft Partner

Being a Microsoft Gold Partner on Data Analytics, Silver on Cloud and a Microsoft Silver Application Partner gives us access to product information, allowing us to take advantage of the latest technology solutions and provide our customers with the experience and technology needed to develop first-class software solutions.

Our success stories

Talk to the team

Contact is a proud TIBCO partner. Read the story of a complex Integration Platform migration in the Banking Industry