Our support teams consist in support engineers, developers and team managers who supervise a process in which time and communication are essential. Beside efficiency, we constantly focus on learning about your business, so that you can enjoy a perfect mix between technical skills and business knowledge.
What we enable with the dedicated support team:
Different Support Levels:
- Level 1: First line of support focused on providing quick solutions (from the knowledge base) or identifying the customer’s issue by analyzing the symptoms and figuring out the underlying problem.
- Level 2: Offered by more experienced support engineers which are able to provide known solutions related to more complex issues.
- Level 3: The back-end team responsible for dealing with the difficult and advanced problems. Quite often, skilled developers are offering this support level.
- Guaranteed SLAs
- Flexible availability plans, ranging from 8/5 to 24/7
- Highly-skilled support engineers with domain knowledge
- Scalable support teams, responding to the business context