mindit.io is a Romania-based company that has become the meeting point for great attitudes and technical expertise. Here, we have created a sustainable intrapreneurial environment where people can grow both personally and professionally.

We are a flat organization that values flexibility, transparency, and feedback on the spot. In our portfolio of partners, you can find multiple industries, such as health, banking, travel-retail, payments, pharma, fintech, plant-based food. We offer various enterprise software development services, but we can also provide support, quality assurance, integration, and BI solutions.

We are continuously growing and bringing new opportunities for our people, to offer them a chance to develop in a direction of their choosing. We know that every one of our actions is a step towards the mindit.io vision, and we value constant input, to keep us on the right track.

The project you’ll start working on is for a USA-based company in the Computer and Electronics Manufacturing industry, to help build innovative automotive In Cabin sensing solutions for the safety of car drivers and passengers. Having existing automotive solutions in production, we are growing our European team to support increasing demand.

Responsibilities:

• Define and maintain the Problem Resolution Management
• Work with the customer to clarify the scope, impact, and severity of the incoming issues
• Work with the technical team to analyze the issues and define the appropriate measures
• Work with the product owner and project manager to plan the implementation within the project timeline and priorities
• Track the issue resolution to completion
• Generate the problem trend report
• Contribute to the continuous improvement of the problem-resolution management process

What are we looking for?

• BS or MD in computer science, electronic engineering or equivalent with additional work experience
• Excellent analytical and communication skills
• Customer interfacing experience
• Software engineering background
• Experience with Atlassian tools (Jira, Structure, Confluence, Bitbucket)
• Advanced English speaking and writing
• Availability to travel when necessary

Nice to have:

• Background in software L1/L2 support
• Experience with Automotive ASPICE SUP.9 process
• Experience with ISO26262
• German speaking and writing

What we offer:

• Performance Bonus
• Learning platforms: Pluralsight, Udemy, Master Minds, Lynda
• Internal Technical (including Training held by certified trainers) & Soft skills Training
• Medical Subscription
• Gym Subscription
• Bookster Subscription
• mindit.io library - we cover the costs for all specialized books our colleagues want to read
• Wellbeing activities
• Flexible working hours and all the needed equipment to set up an office at home.
• Flexible office/Work from-home Policy
• Constant internal events such as team building, thematical parties, hackathons, team celebrations, etc. (according to pandemic restrictions with all the safety measures taken)
• minditNomad - all minditNomad houses are available to book by mindit.io people to build a flexible context for all colleagues to work and have fun in great locations across the country (Bucuresti, Constanta, Comarnic, Cluj, Iasi, Sibiu)
• An organizational culture that values employee contribution and empowerment

Get to know us better here www.mindit.io