Support for Corporate Applications

Client
Publicly listed global traveler retailer with 2200 shops world wide, managing 1000 suppliers and hiring more than 25000 people.

As the leading travel retailer, our customer needed a trustful partner to ensure the proper functioning of:

  • coorporate applications used to manage world-wide prices and promotions
  • centralized data systems
  • integration platform with local operations
  • business critical processes as replanisment, forecast, etc

Our support infrastructure is providing the following services:

  • Monitoring, support and maintenance of the above applications and services
  • Direct communications with the business users
  • On-call availability as based on the associated SLAs
  • Roll-out of new releases and patches
  • Weekend Jobs Monitoring and necessary actions to be taken for resolutions of issues/Failures
  • Development of small Change Requests

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