As the leading travel retailer, our customer needed a trustful partner to ensure the proper functioning of:
- corporate applications used to manage worldwide prices and promotions
- centralized data systems
- integration platform with local operations
- business critical processes as replenishment, forecast, etc
Our support infrastructure is providing the following services:
- Monitoring, support and maintenance of the above applications and services
- Direct communications with the business users
- On-call availability as based on the associated SLAs
- Roll-out of new releases and patches
- Weekend Jobs Monitoring and necessary actions to be taken for resolutions of issues/Failures
- Development of small Change Requests
